In his webinar, hosted by industry leading event FM EXPO and titled ‘Owners Association - Methods used for procurement and monitoring service providers’, Garry Murray, CEO of PLACE Community Managers first summed up the position of owners’ associations.

  • Collaboration between Owners Associations and FM Providers will help boost industry standards in the unique U.A.E market.
  • FM EXPO will bring asset management stakeholders together from 17 - 19, 2019 at Dubai World Trade Centre Arena.

The minute that a unit is sold to a third party from the developer, is it a jointly owned property. At this point is becomes part of an Owner’s Association (OA).

In his webinar, hosted by industry leading event FM EXPO and titled ‘Owners Association - Methods used for procurement and monitoring service providers’, Garry Murray, CEO of PLACE Community Managers first summed up the position of owners’ associations.

Garry Murray, CEO, PLACE Community Managers
Garry Murray, CEO, PLACE Community Managers
“We represent all stakeholders and bring them all together for the benefit of the asset. These stakeholders include owners, developers, managers, service providers, tenants, owners and regulators.

He adds:

“This can make things very challenging. A major issue is that we see each other as independent service providers and not always as a team. There is a disconnect then between manager, service provider, and delivering the job to the client.”

As a solution, Garry looks to the future of managing projects together and invites FM providers to work closer with Owners Associations. One example of achieving this is to bring in a bi-lateral and cooperative approach to service level agreements.

Also on the horizon is the shift towards output based contracts, where minimum level of output is detailed and focus on manpower and other commercially driven inputs are no longer used to establish if the job is getting done.

When discussing how FM providers can land work through Owners Associations, Garry insists that you need to show a tailor-made approach to the asset in tender.

“I don’t believe there is a one stop shop for FM services. It is not something that can be delivered off a shelf, it needs to be understood and developed for each building.”

A case study to highlight this innovative approach came from the security element of a residential project. The problem, security guards sleeping on the job. The solution from one FM provider, GPS trackers and triggers to confirm that staff are surveying their designated routes effectively.

Closing with an open discussion on which industry standards to follow in the region, Garry reinforced the benefit of FM providers and Owners Associations working closer together.

“It’s up to Owners Associations and service providers to come up with our own standards. Frameworks from around the world cannot always apply to the Middle East, we have unique structures and climate, and we have a great opportunity to push forward our own market.”

Garry Murray will speak again at FM EXPO from September 17-19 2019 at Trade Centre Arena. His session will feature within a free to attend and CPD certified education agenda which runs across all three days.

In its 14th edition, FM EXPO is the Middle East’s dedicated, asset management event connecting over 5,000 professionals from the facilities management, cleaning, building maintenance, community management, hygiene, health and safety, energy and environment industries.

See the full webinar HERE

To know more about FM EXPO click HERE

To be connected with Garry Murray for interview, contact:

Elisha Dessurne
Elisha Dessurne Content and Public Relations Manager, dmg events



About The Big 5

The Big 5 is the construction event providing leading-edge innovation, knowledge, and business opportunities for industry players around the world to connect, grow, and succeed.

Taking place annually in Dubai since 1979, the event has launched hundreds of thousands of products boosting the expansion of emerging markets. It has facilitated partnerships, advanced knowledge and industry best practices, while serving as the gateway for international companies to access the Middle East, Africa and South Asia regions.

The Big 5 covers the full construction cycle; not only does it showcase products across dedicated sectors, it also runs alongside nine specialised events enabling industry professionals to source building solutions from around the globe for every stage of the construction projects: The Big 5 Heavy, Middle East Concrete, Windows, Doors & Facades Event, Gulf Glass, HVAC R Expo, The Big 5 Solar, Middle East Stone, the Urban Design & Landscape Expo, and FM Expo.

The event includes high-level summits, practical seminars, CPD-certified workshops, and The Big 5 Impact Awards to foster collaboration, support best practices, and provide effective solutions to today’s industry challenges.

The Big 5 is organised by dmg events and is free to attend for all pre-registered visitors. 


To know more, visit

About dmg events

dmg events is a leading organiser of face-to-face events and a publisher of trade magazines.

We aim to keep businesses informed and connect them with relevant communities to create vibrant marketplaces and to accelerate their business through face-to-face events.

dmg events organises more than 80 events across 25 countries, attracting over 425,000 attendees and delegates every year. The company’s portfolio of products includes many industry-leading events in the energy, construction, hospitality & design, coatings and transportation sectors. ADIPEC, The Big 5, Gastech, EGYPS, The Hotel Show and INDEX are the company’s flagship events. For more information visit

About DMGT

DMGT manages a portfolio of companies that provide businesses and consumers with compelling information, analysis, insight, events, news and entertainment. The Group takes a long-term approach to investment and has market-leading positions in consumer media, insurance risk, property information, education technology, energy information and events & exhibitions. In total, DMGT generates revenues of around £1 billion.